I have placed an order for delivery the first time they didnt even change the delivery adress online correctly which was then sent to an old address, it was only luck that this was my parents house. They wernt in but passed this information on. i then had to pay for an 0845 number on my mobile as i live in shared house with no landline. They then had to deliver it the next day which i agreed to. They have then taken payment for the second time they have delivered it. So i have been charged twice for one delivery, they say it takes 10 days to do a refund (except this is only if they dont cancel the pending money) If they do cancel id have my money in 2 days maximum as told by my bank. They are unwilling to give any copensation on there mistakes even though i am now left with no cash for at least 10 days. The order i made was to cover food for up to 3 weeks but still have no funds now for anything else.
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