ComplaintsHub.co.uk » Shops & Trade » Review / complaint: Printinggood.co.uk - Printing Good Failed to deliver on quality, refuse to refund and incompetent staff | News #19521

Printinggood.co.uk
Printing Good Failed to deliver on quality, refuse to refund and incompetent staff

Where do I begin to tell you how bad printinggood.co.uk are?

I was initially quoted 38 by one sales rep for a single A4 sheet of custom stickers, then quoted 47 by another. I placed the order anyway, thinking I would at least get good quality for the price. How I regret it.

The stickers finally arrived after ~3 weeks and were of exceptional poor quality. The colours on solid areas were inconsistent and 'blotchy' and the detail was blurred. The edges of the stickers were also uneven and misshaped. I honestly think I could do better myself with an inkjet and scissors.

When I complained I was ignored and only received a reply when I began emailing them every 2 hours. I was soon passed from person to person and eventually to their 'complaints department' (yes, they supposedly have an entire department for complaints - good sign!) although to be honest, I think it was just the same person who's pretending to be everyone, since they used the exact same poor grammar, spelling mistakes and email address as every other person I had spoken to.

'They' quickly tried to deter me and instead of accepting the returned item, asked me for scans and specific details. Unfortunately for them, I did have the time and a scanner to 'play along' and was able to provide them with what they (didn't really) want. After not really looking at my email or provided files, they just blamed my design, saying "You files are low resolution".

Apparently 600x600 dpi is low-res and colour/cutting quality is related to resolution. Even if the fault were due to my design (which it wasn't) would it not be good business sense to advise me of this before printing? as a consolation, they kindly offered to reprint a correct one for more money! haha.

Printinggood.co.uk are just awful. They're very quick and efficient when taking orders/your money, but once you've paid they're support is non-existent. I've found other similar complaints on the net and am currently gathering them to put forward to Trading Standards. On a side note, they also pretend to be English, using names like 'Peter Smith' (when they have Asian accents).

If you have a complaint against these, kindly contact me and also tell Paypal (if you paid via them).


Company: Printinggood.co.uk

Country: United Kingdom   Region: United Kingdom
Address: PrintingGood Tower, Tenby Drive
Phone: 01582346702
Site:

Category: Shops & Trade

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google