ComplaintsHub.co.uk » Telecommunications » Review / complaint: Asda car insurance - Customer service | News #594

Asda car insurance
Customer service

Asda car insurance are the worst ever insurance company to be insured with. i strongly advice any one considering to insure their car with asda should have their head strongly tested. i was only was insured with asda with a min um of what 4 months and from roughly €1600 i got in return €1009. when i newly insured with asda there premiers was really good, they gave us the cheapest quote and looked to be a very good deal. my car was firstly insured for €1, 135, but within a week or so i recieved a phone call from themselves due to not declaring an accident that had happened 3 year ago and additional of €518 would be add on to our car insurance. Because we were desprate and definately stupid we ended up paying the additional amount. Eventhough we payed the amount i did inform asda that the accident that we did not declare was not my partner fault, and he was hit by a 3rd party, however asda continued to state on each document that the accident was my partner fault. Asda had got even more petty that they even put that bang on middle of my partner ncd documents which i requested for our new car insurer. Asda again after a week or so emailed me again stating that they wanted another €35 because we did not count correctly the number of years my patners ncd were from. After being so daft and paying into there demands my biggest problem arose with asda when i tried insuring our new vechile, but now looking back i am so glad my eyes were finally opened to this sham of car insurer. LUCKLY i never got my new car insured with them. asda have this GOLDEN RULE, any payments made to them has to by via online, no matter what happens, if you don't have access to a computer or laptop, they not bothered, if you need your insuring asap for any reason even if its life and death they not bothered there customer service couldn't give two crap what happens they never ever ever ever ever break the golden rule. Now do you want a laugh every time you go online to pay via WORLDPAY there choosen method there system is always down and when you inform asda they state its worldpay error and when you call worldplay they say its asda error! it took me from 11am in the morning right up till 4pm that same to day to insure my new car and i still couldn't get it insured due to there system being down. That day was the worst day i ever spent trying to do a simple task, and my eyes were finally opened and i did the sensible thing by insuring my car with priveleged. Asad have put me through hell this past few months, and to cut the story short because i could easily go on and on it took me over 5 weeks and numerous phone calls to ill experienced asda staff to get my money back and even then i had to make a cock and bull story up just to get my refund. asda are a very BAD insurance company to go with they rip you off right left and center. there customer is disgusting and the way they put there information on your docouments are always incorrect no mattter how many times you inform them they NOT BOTHERED. Please who ever considers insuring there car with asdas should definately do there research, do not make the mistake that we made and put our selves through hell and back.


Company: Asda car insurance

Country: United Kingdom   Region: England   City: Bradford

Category: Telecommunications

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