Did an online shop for delivery on sat 6/11/10.after delivery checking items, i had some missing.telephoned the customer service dept. i was on hold for 50 mins..person who answered the phone, the service i received was disgusting was not told how long i would have to wait to receive refund of aroun £30.00.on tuesday 9/11/10 i was out for lunch with a friend and i went to pay and my card to my horror was refused due to lack of funds. i then telephoned my bank to my dismay ASDA had taken 2 payments from my bank account... they were 2 different amounts? therfore i was overdrawn including my overdraft and to my horror iwas incurring bank charges... telephoned asda yet again the service was disgusting as they blamed the bank... the bank requested asda to fax over details of error... asda refused... i have spent all week with no MONEY... also going from bank-asda-bank-asda... the service from my bank THE HALIFAX has been OUTSTANDING... i have told asda after asking them to pay my charges... no response... STILL WAITING FOR A CALL FROM ASDA ABOUT REFUND MONEY AND TO PUT BACK THE FIRST AMOUNT TAKEN FROM MY BANK ACCOUNT... I HAVE NOW BECOME UNWELL BECAUSE OF ALL THE STRESS CAUSED BY ASDA.COM IT IS NOW FRIDAY 12/11/10, IT WILL BE A WEEK TOMORROW WHEN ALL THIS STARTED, HOW LONG DOES ONE HAVE TO WAIT? i work in retail and in customer service and i cannot believe a company is run this way...
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