Went to asda and spent £80 on groceries, payed with my card and entered my number. pulled my card from the reader a second before i possibly should have by accident. The woman serving me then told me my transaction hadnt gone through. With £80 worth of shopping bagged, i went outside to withdraw the cash from the ATM. The ATM would only let me withdraw £50 when i was certain i had £130 in my bank. Decided to take it up with my bank, I withdrew the last £50 from my account and borrowed £30 from a good friend and payed for my groceries. Got home and called the bank.. ASDA had taken the £80 in the first place. So now i have payed twice for my food. Bank are not able to refund me without asda telling them to. I went back into asda this morning to ask them to return the cash to my card. Was told by an uninterested employee that there was no way they could have done that without me signing for it. i explained that the shop she works in uses chip and pin so there was no need to sign. Also explained that i needed the money back. She then told me that the money had not been taken by asda but that the bank had it in limbo and that it would be returned to my bank account within 48 hours. She didnt check my receipt or search to find the transaction to confirm this. when i asked for it to be looked into further she called a collegue and asked her to come and see me also. She then explained to her colleague my situation and what she had told me and then said '' the lady doesnt understand what im telling her ''. I understood her perfectly yet without her looking at my receipt and with her appearing very disinterested at the fact that i have been left penniless i felt that speaking with someone else would help (given that she didnt even remember people stopped signing for goods with their card years ago). Speaking with someone else did not however help. The supervisor did not look at my receipt and told me exactly the same thing that the money would be returned. I explained the bank had given me a transaction number and she said it didnt matter that the bank will be refunding the money. I also told her that the bank had advised me that it had gone through. She called her manager who appeared to just reiterate the same thing down the phone to her. she then turned to me and said all we can do is apologise and theres nothing at all we can do... nobody once looked at my receipt to check anything and to locate the transaction and confirm it. As i left i was told all we can do is apologise... i dont beleive thats all they could have done. I didnt feel like i was taken seriously at all, I told them that i had had to cancel plans for yesterday evening and thisevening because of the mistake. She didnt even offer me a £5 voucher so i could get myself a bottle of wine for the night in il have to have because of them.
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