I SHOPPED IN ASDA YESTERDAY I USED SELF SERVICE TILL AS ALL TILLS WHERE FULL AND I WAS IN A WHEELCHAIR AFTER AN HORRENDOUSS START WITH HELP FROM NICE ASSISTANT WE WENT TO PAY BY DEBIT CARD IT ASKED IF I WANTED CASHBACK I SAID NO PROCEEDED IT SAID REMOVE CARD I DID SO THEN IT SAID DECLINED TRY AGAIN OR SLIDE CARD DOWN SIDE OF READER I RE INSERTED CARD AND PROCEEDED AND GOT RECIEPT AND LEFT LATER AT HOME I NEEDED TO PAY MY PHONEBLL TV AND INTERNET SERVICES AS IT WAS LAST DAY TO DO SO I MADE THE PAYMENT CONFIDENTLY ONLY TO HAVE IT DECLINED I WAS GOBSMACKED AS MY SICK PAY HAD GONE IN THAT DAY I CHECKED MY ONLINE BANK AND NOTICED IT DID NOT ADD UP THERE WAS MONEY PENDING I GHAD NO IDEA OFF I CALLED BANK AND THEY EVENTUALLY PUT ME TO THE CLEARANCE TEAM AND THEY WERE AS SURPRISED AS ME BECAUSE ASDA HAD TAKEN 74.52 TWICE WITHIN 10 SECONDS OBVIOUSLY THE FIRST TIME Card had gone in it had taken the money and then again i was given transaction numbers told to go` to store and get it put back on card cos if bank did it it could take 3 to 5 days befoer refund and ASDA COULD DO IT STRAIGHT AWAY I HAVE MS AN CANT GET TO TOWN EASILY I CALLED THE STORE SPOKE TO THE MANAGER HE TOLD ME THERE WAS NOTHING HE COULD DO AND IT NOT ASDA WHO HAVE MY MONEY BUT A HOLDING COMPANY BETWEEN THEM AND THE BAK I TOLD HIM WHAT BANK HAD SAID AND HE SAYS THEY WRONG I THREATENED TO GO TO POLICE TO WHICH HE STARED TO BE NICER AND SAID HE WOULD GET CUSTOMER CARE TO RING ME THEY NEVER DID SO I RANG `THEM THIS MORNING ONLY TO GET SAME ANSWER IN MEAN TIME MY SERVICES HAVE BEEN CUT COS I NEVER GOT MY BILL PAID TO PHONE COMPANY AND STILL NOTHING IN BANK I CALLED BANK AGAIN AND THEY SAID SAME AS YESTERDAY I KNOW THIS IS NOT AN ISOLATED ICIDENT AND IS HAPENING AT LOTS OF ASDA STORES THIS IS APPALLING AND I AM STILL 74.52 OUT OF POCKET
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