I applied for my passport on 10/05/2013. I was asked to send in my certificate of Naturalisation which I did within one week after applying for my passport. I sent the original to avoid them writing back and asking for the original. I enclosed a self addressed envelope for return of the document. It is now 24th June 2013. I have not heard from or received anything in the post.
I have sent three faxes, have left 9 voicemails and have made 137 calls in total now. Every single time I have called I have only received a voicemail option and no one can help me. I need to travel to South Africa on 5th July 2013 and cannot postpone my trip.
I don't understand why they give you the option to call when there is no one to answe rthe phones.