We had reason to deal with Asda Direct for two items and it will be our firt and last time and at the time of posting this complaint despite countless telephone calls to their 'South African' call centre and emails to Asda (you have no way of emailing Asda Direct) we still haven't received our goods. Their call centre staff are rude, blatantly lie and you ask to speak to a manager and it is always a promise that one will telephone you back which never happens and you are left in limbo. You attempt to contact Asdas head office in Leeds and they have no authority to do anything other than put you through again to the 'South African' call centre for yet another round of diabolical customer service which gets you absolutely no where. There is no email address for contacting them so shoppers are left with no written proof of broken promises, shambles of a service and the owners Asda Walmart UK will not take action. I URGE YOU NOT TO USE THIS COMPANY and have to agree with everything the other shoppers have commented and we will certainly be moving our weekly shop which is considerable away from ASDA. I am amazed that an international and highly recognised group is allowing so much damage to be done by this disgraceful operation.
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