I transfered 650£ from my uk bank to my india bank through Icici's money2India on 16/05 and the same day that amount was debited from my uk bank account but till now its not credited to my india account and the status is still showing "Request Received".
Though its mentioned the customer care line is open 24hrs but I tried calling after 7pm uk time for 3/4 days
the phone will be ringing and noone would care to pick the phone and oneday someone picked up and said i will f/w the call to the respective dept. and then again the same hell onone picked up and i had no otherway to wait and control my anger and frustration and then hang off.
Parallely i wrote mails to [email protected] (marked CC [email protected]) customer care no and they replied back asking me to send screen-shots of the debited a/c transactions details with the bank logo and then i sent whatever they asked and after that there is no mail .after sending so many reminder mails they never care to respond atleast a single line mail.
I thought of wrting in complaint forum may wake them up so from yesterday im trying to write my issue in the complaint forums but still no luck.
Now i will go to consumer court If anybody knows what is the process to raise a complaint in consumer court or is there any legal way to file a case against please let me know (send me a mil/post acomment)
I have been using money2India since a longtime but i never expected anything nasty like this would happen when my family in India is in need of money.i will never use money2india here after.
Sujata.
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