My dad unfortunately had the TV and Telephone "service" installed 2 months ago and it STILL doesn't work properly. As he had a heart attack last year I became concerned at the stress this companies "service" was having on him so had my name put on the account so I could deal ...
Even though I have always paid my monthly subscription to virgin media through direct debt, I have received two letters through a debt collecting company working on behalf of Virgin. I have sent letters to Virgin which are not responded to, I have spoke to operators who promise to deal with my ...
We have not yet received a cheque that was promised to us in May as Virgin were still requesting the direct debit through our bankers. It is now August and after numerous telephone calls and promises from Claire, Mohsin and David to name but a few we are still waiting. The last promise we had was ...
About 3 months ago, I requested for the downgrading on my Internet service from 4mb to 2 mb, but when I received my bill, I noticed that I was charged the 4mb's price which is £25. I rang up the customer service right away 2 months ago to reconfirm, even have spoken to the manager about it. I was ...
Virgin Media have the worst customer service and help lines I have ever experienced in my entire life! I only went with them because I used to have NTL and their service was far from great but I signed up for broadband and TV @ £27.00 per month. OK. So I was told that the direct debit would be ...
My cable box broke down i was it would take 4 days to fix it after being passed to 4 different departments. I had lost my temper and canceled my contract with them. They call this service, i can think of more fitting words to call them. ...