Even though I have always paid my monthly subscription to virgin media through direct debt, I have received two letters through a debt collecting company working on behalf of Virgin. I have sent letters to Virgin which are not responded to, I have spoke to operators who promise to deal with my complaint, and get back to me, who never do. I e-mail and I am told I will be contacted which I am not. I am now left in a constant worry to these debt collectors turning up or blacklisting me, even though I have always paid my bills. And I have all the statements to prove so. I am afraid to disconnect as Virgin will then charge to do so, even though I have done nothing wrong other than to pay by direct debt.
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