My dad unfortunately had the TV and Telephone "service" installed 2 months ago and it STILL doesn't work properly. As he had a heart attack last year I became concerned at the stress this companies "service" was having on him so had my name put on the account so I could deal with it for him. Now I think i am going to have a heart attack! They are absolutely appalling. I thought NTL were bad but Virgin really take the biscuit. You get passed around for literally hours to get a resolution and the reason for this is that the staff don't have the ability to communicate with each other.
Did you know they don't even have the ability to call a certain call center! So even if you do get a name of someone who MIGHT be able to help there isn't a sole who could put you through. In fact the call centers in India cant even email the UK... Oi Richard Branson this is 2007 and you own a media company!!! Your staff cant communicate with each other you moppet, SORT IT OUT.
Morally its disgusting that my dad is put in this situation. Ive tried all day to get hold of Lorraine Doyle, a customer service manager in Wythenshaw, who promised she would be able to call me if someone emailed her from a UK call center but hasn't! They refuse to even provide an email address for me to contact her and they call it customer service. It should be called Customer Avoidance, its not too much to ask, I just want to be able to contact the same person I spoke to on Tuesday. The thing is they make their jobs harder by doing this, it makes us angry and holds up the call que, I would have sorted this hours ago if Lorraine just gave me a contact. I hope we can export Richard Branson to the moon because he is useless to any of us here. Just more heart ache (or attacks!!).
I have now decided to get the whole system taken out to help my dad's situation so he never has to deal with this pathetic company ever again... the hold time is over 20 minutes! WISH ME LUCK!
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