My husband rang Virgin Media in mid July 07 to cancel the broadband, phone line and satellite as we was moving and in out new area where we couldn't have Virgin Media. We got told that an engineer would come out and take the satellite box and broadband connection out which he did, we also checked ...
My Phone line recently went caput and my number changed. I called out virgin media to fix the problem as no one could get hold of us by ringing our homes number. We tested the line and realized that our number had changed due to crossing of lines. I scheduled a time and date with a virgin media ...
I keep getting promises which are not fulfilled. I was just paid £ 60 for the errors. Today i rang about Broadband and are told to pay £ 60 where as the bill is of £ 28.77. Now they have started charging £ 18 without informing me. On on hand they are offering all 3 things for £ 26 and now charging ...
My phone hasn't worked for 2 days now. All I get is a crackling sound when I lift the receiver and a message that the phone is engaged when I ring it from my mobile and others have presumed I'm making an incredibly long phone call (2 days!) when they try to phone! I've tried the various solutions ...
NTL all is forgiven!!! Here is a complaint I am forced to send to Virgin. Ive just pasted the whole letter rather than try to paraphrase, needless to say Ive never experienced anything as bad as this shambles masquerading as customer service. Its almost criminal. Im not expecting a reply or anyone ...
This has been a catalogue of problems! For three week during September I was without my landline, after 45 minutes on my mobile trying to speak to a human being I was told a engineer could not get to during 4-7 slot for three weeks. Miraculously the evening before they were due my phone started ...