Last week, 23rd may, whilst shopping in a local asda, and my car being parked in one of the parking bays in car park, i come out of the shop to find someone had hit my car and not stopped, causing front end damage. i went back into the shop to the customer services dept asking to see the cctv and said the reason why, however, the person behind the counter handed me a piece of paper with the name and tel no of the person who did the damage as they had been and left their details behind the counter. (which was fair enough i suppose). so i ring the person, get all their details, i then ring my insurer, asda exclusive to let them know what has happened and that the other person has admitted full liability and that i will be looking to claim for the repairs off her insurer, to be told the dept i need to speak to is busy and they will ring me back. no phone call back received, and 3 emails later (which none have been replied to), 5 phone calls, ) still not got to speak to the dept i need to speak to, and still no call back), and 6 days later, being no further forward, have had to today go through a no fault accident company (easidrive), to take over the matter and who have done more for me in an hour than my useless insurance company has done in the last week. this is the 2nd year i have been with asda exclusive, never had any sort of claim like this before in my life and have been driving since 1988, my policy will be up for renewal in feb, and i can tell you now i will not be renewing with this company even if they are cheaper than anyone else. there customer services is diabolical and they are a shambles of a company to deal with. if anyone wants my advice, stay clear of them or you'll find yourself in the situation i found if ever anyone damages your car for any reason.
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