ComplaintsHub.co.uk » Shops & Trade » Review / complaint: Morrisons - INCORRECTPRICING | News #697

Morrisons
INCORRECTPRICING

INCORRECT PRICING 15 JUNE PURCHASED HOLLANDAISE SAUCE @0.49PENCE EACH ON CHECKING BILL WAS 0.80P EACH.WENT BACK TO RECHECK SHELF LABEL CHECKED @ 0.49P EMPLOYEE NEARBY SO I ASKED HER TO CHECK ITEM AN PRICE LABEL, CONFIRMED @ 0.49P TOLD I WAS CHARGED 0.80P WAS TOLD NOTHING SHE CAN DO CHECK WITH CUSTOMER SERVICES.I APROACHED CUSTOMER SERVICES WHO SCANNED PRODUCT AND TOLD ME IT IS PRICED AT 0.80P. I SAID THAT THE PRICE LABEL IS SHOWING 0.49P.A PHONE CALL WAS MADE TO EMPLOYEE IN CHARGE OF PRODUCT WHO SAID PRICE SHOULD BE 0.98P AND ASKED FOR THAT EMPLOYEE TO COME TO CUSTOMER SERVICES.HE ARRIVED WITH AN ALTERNATIVE PACKET AND SAID CORRECT PRICE IS 0.80P. I ASKED HIM TO ACCOMPANY ME TO THE SHELF WERE THE PRICE LABEL SHOWED 0.49P.HE CHECKED AND SAID HE WOULD GET GIRL THE RETURN THE PRICE DIFFERENCE TO ME.THEN PROCEEDED TO TAKE THE PRICE LABEL OFF THE SHELF. I ASKED WHAT HAPPENS NOW HE SAID HE WOULD PHONE CUSTOMER SERVICES THEN PROCEEDED TO TAKE PRODUCT OF THE SHELF. I ASKED HIM TO RETURN TO CUSTOMER SERVICE WITH ME TO CONFIRM TO EMPLOYEE THE CORRECT PRICE.WHO THEN FILLED OUT A FORM LISTING MONEY RETURNED TO ME FOR WHICH I HAD TO SIGN FOR.TIME TAKEN 35 MINUTES TO CORRECT MORRISONS MISTAKE BY ME FOR WHICH I RECEIVED NO THANKS OR WAGES


Company: Morrisons

Country: United Kingdom   Region: England   City: ST. HELENS

Category: Shops & Trade

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