I have recently flown with JET AIRWAYS from London Heathrow to Mumbai and back to London.
I flew with jet airways on 16th Feb and flew back on 25th Feb.
Whilst I was out there my dad phoned to tell us that my return flight has been bought forward by three hours. I went to the domestic airport in Mumbai and the gentleman on your desk was very unhelpful. In fact he was very rude.
I was out there with my mum (Manju Gami) and my sister (Sima Gami)
Passenger two
Left UK on 15th Feb
Went to Mumbai then had a flight from Mumbai to bhuj on the 25th Feb
Passenger three
Left UK on 15th Feb
Went to Mumbai and then had a flight back to the UK on the 25th with me.
When we got to the airport the gentleman was so rude and said it’s not his problem and the problem is ours. He also said we need to sort it out with our travel agent. I was in Mumbai my travel agent is in London. We was sold a ticket and flew on that, once we have flown we are then the responsibility of the airline not the travel agent.
Anyhow we then approached a lady and she helped us. Please note she informed us yes our flight back to the UK has been brought forward by 3 hours – when were Jet airways going to tell us this, once we missed the flight. That is disgusting behaviour had we not heard from my dad we would have missed our flight. When we then went to the airport on the 25th your check in staff told me I was to early and the flight was at 13.30hours. I had to explain to your staff that the flight had been brought forward. After waiting for half an hour she said I was correct. So not only do you keep this information from passengers but you also keep it from your staff. Well done Jet airways you are ever so great.
We was then told that my mums flight to bhuj had been cancelled full stop. So now you have stranded my mum out there but yet sold her a ticket for a non existent flight. She was tld there is nothing for at least 4 days. Where is she meant to go for 4 days. She then told your staff well get me to bhuj early, provide hotel accommodation or get her back to the UK with us. Oh no Jet airways didn’t want to know. They provided nothing after one hour of arguing they booked her to fly to bhuj on the 26th. The lady checked her return flight and told her the return flight is also cancelled so when was Jet airways going to tell her that, when she got to the airport.
In all fairness you have messed us around and yet offered no compensation or showed any remorse, you are legally obliged to compensate for cancellations. I expect a full investigation into what happened and why jet airways are selling tickets for flights that are not scheduled. That is against the law, you then leave your passengers stranded and help them in no shape way or form. Your staff don’t have a clue whats going on with your flight but yet you take our money.
0 comments