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Received no offer of theory date

ON 15/05 USING PAYPAL I PAID £54.00 TO BOOK MY SONS DRIVING THEORY TEST AND CHOSE A DATE AND WAS ADVISED ON THE SCREEN THAT I WOULD RECEIVE A CONFIRMATION EMAIL OF MY CHOSEN DATE. i HAVE NOT RECIEVED AN EMAIL TO DATE AND CANNOT GET TO SPEAK WITH A PERSON TO CONFIRM A DATE OR GET MY MONEY BACK. HELP!!!