Recently virgin had a online deal for broadband only (10MB) for £16 per month on a twelve month contract rising to £24 per month after 12months. £30 installation charge minus £10 for online order. This offer specified online that it would expire on the 31st July. I signed up on the 21st July the ...
I am a Virgin Media customer; recently I changed address, and as I was moving from one billing area to another I was told that I would have to end my contract and start another. I was keeping the same package, so it was arranged that I would pay the remainder of the contract at the old billing ...
I was about to move house, so I contacted Virgin to arrange to cancel services and collection of equipment. They arranged to collect between 12-6 on Thursday 4th September, which was after I moved. I returned to the house to let them collect their equipment, but they failed to turn up. I arranged ...
Earlier this month my mother passed away. I rang VM to cancel her subsciption for her TV, Phone and Broadband Service. No problem. I was told that I was not to worry for a couple of weeks and to contact them when I felt I could make arrangements for the equipment to be collected. Fine. On the day ...
I have been a customer of virgin media since June within weeks of signing up i had problems with my TV transmission. I experienced loss of TV channels and poor picture and audio of channels that were available. I ended up watching analogue TV and had to book an engineer to come and sort the problem ...
Virgin Media has the worst All round Customer Service in the world. I think even the stone age man can do better than what Virgin Media Management is doing. My story will confirm this statement. I come back on Friday evening and Check my Bank A/c to find out that VirginMedia has taken a payment of ...