Virgin Media has the worst All round Customer Service in the world. I think even the stone age man can do better than what Virgin Media Management is doing. My story will confirm this statement.
I come back on Friday evening and Check my Bank A/c to find out that VirginMedia has taken a payment of £173.00 from my bank A/c. Naturally I was shocked, dead worried, I hadnt received any bills for such an amount. My bill are never more than £15 every month.
So I call them, I give my details and than get trransferred to the right Department where I give my details again only to be transferred again and After giving my details about a dozen times to this guyHe had to transfer me to somone else because his system was down beacuse of which he could not log on and like always I yet again get transferred to the right person, finally I was actually through to the right person person.
I told the right person my Predicament, He assured me that he would be able to help me. For some reason that did not give me any confidence. He than put me on hold for like the longest 5 minutes of my life. I thought he had forgotten me and gone off for a cigarette break. He did come back and tells me that the money had been taken erroneously from my A/c. Ok. Why dont I remeber hearing any apologies hmmm. Good news My money will be refunded. I feel like I have won a lottery. Bad news. It will be 2 weeks. 2 weeks. Ok. It really would have been alright but I havent got as much money as Virgin Media Management to be able to stay away from that much money for 2 weeks. However this guy tells me I have to wait for 2 weeks. I say to him that I would like to make a complaint what's the procedure for it. I get told that the only way to make a copmplaint is to write to the head office via post and there is no other way. I could not believe this Guy so I searched their website and found out there are 3 ways to make a complaint ie through telephone, trhough email, through post. So I called at the given tel no again and I get through to this guy. i give him my deatils again and telling him all I have been trough he says he cannot take my complaint as I get my service via a BT line and not Cable So like always, I get transferred to another perosn again. who tells me that I cannot make a complaint and the only way to make a complaint is by writing to head office. I could not believe it. what kind of a company that deals with Public in scuh great quantity does not have a Complaints procedure. however I asked for his Full name but he would not give me his name.
Fed up and after having wasted 45 Mins and awful lot of money. i decided to complaint via email and if they dont come back to me within 48 hrs to write to management and if they dont come back to me in 2 weeks get of this SHIII service.
Is it fair, that I go through so much trouble for somebody else's mistake.?
Is it fair for me to pay for the telephone call to rectify somebody else's error?
Is it fair, for me to lose interest on that money no matter how negligible?
Is it fair, for companies to so exploit their customers trust in such a negligent manner?
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