I was about to move house, so I contacted Virgin to arrange to cancel services and collection of equipment. They arranged to collect between 12-6 on Thursday 4th September, which was after I moved. I returned to the house to let them collect their equipment, but they failed to turn up. I arranged another appointment, but complained and asked for compensation for the 80 miles travelling involved. They say it is not their fault that I decided to move home so I am entitled to nothing - and attempting to take my complaint further would do no good as the complaint would only be returned to the person I was talking to!
My Fault? They had 6 hours to turn up, but they couldn't even be bothered to let me know they weren't coming! Now I have to bear the costs of an 80 mile round trip because of their bad service, all with no ombudsman to take the complaint to.
I have now managed to get a £10 reduction of my bill, which barely covers half my costs.
Customer service or customer circus?
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