ComplaintsHub.co.uk » Internet & Web » Review / complaint: Virgin Media - The worst customer service | News #13924

Virgin Media
The worst customer service

Be aware of Virgin Media!!!

I am a Virgin Media customer since March. I had problem only once with the service and after a few phone calls it had been sorted out. What it happened to us recently it is revolting.

I gave notice to Virgin Media that we are moving house. The service was cut off on the 23rd February and being promised to have the service activated on 3rd March at the new address. It was not explained that the activation refers only for the phone line and to get internet activated we need to wait few more weeks.

On 3 March, an Openreach engineer allegedly activated our phone line, we bought a phone, but the line never worked. After calling Virgin Media on a highly charged phone number on a daily base and not even getting any help I think Virgin Media Customer Service is not providing any service, the only goal of this department is to charge you by asking for your details every time you are put through another person or by putting you on hold.

I tried for days to find out through the customer service when the service is going to be activated. No one could answer, repeatedly promised they will get back to me with useful information, but it has never happened.

Until this day I do not know why the Internet is not activated.

Within customer service I was talking to Steve, Stephen, Rebecca (08.03. 16:45), Jennifer (09.03.2010 18:15) who promised to get a call back within 24 hours. No one bothered to call me. Each time I asked for an ID - I never got it - of the person I am talking to as after days of trying to get this sorted out it began to be suspicious, that nobody wants to help me.

There was only one department Virgin Media National Support who noticed me after I have cancelled direct Debit. It was the only situation when Virgin Media noticed that I am one of their customers.

In conclusion, I have not received any reply for two weeks, despite all the calls I made, I filled in and signed the Cancellation Form and post it to Virgin Media Sales Operation Support, Daleside Road, Nottingham, NG2 3GG.

Fortunately I have internet on my mobile so I went online and check the web and found many similar cases like mine. Virgin Media complaint letters are circulating on the internet, I read other people's cases and I am not happy at all I read.

This is why I am writing this letter as I do not want to get bills for a service that has never been activated.

As an online business owner Internet is essential to my business, I am loosing hundreds of pounds a day because I do not have internet. I do not even dare to estimate how much I am loosing day by day.

With this letter I would like to irrevocably terminate the existing agreement with Virgin Media. I do not wish to use any service provided by Virgin Media. And also I'm not willing to pay a single penny.


Company: Virgin Media

Country: United Kingdom   Region: England

Category: Internet & Web

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