ComplaintsHub.co.uk » Miscellaneous » Review / complaint: Asda superstore, leckwith shopping centre, cardiff - Eturning a preowned game | News #15452

Asda superstore, leckwith shopping centre, cardiff
Eturning a preowned game

I brought a preowned game on 31/05 at asda and asked the cashier what the policy was for returning the game. She told me that it was 28 days to return any game and because it is preowned i could swap it over with another preowned game, but no cash return.

I brought the game back a week later on 08/06 due to me being in work and being busy in general. My partner had the game already and did not removed the disk or touch it at all, therefore i returned it. The cashier who helped me was very abrupt and short and kept changing his mind about the policy.

He told me that i could swap it over and that the policy says 28days and then suddenly he retracted his words and said that it is 24 hours, that the game was supposed to be returned. I felt very disappointed and felt that the store just made up these rules for what reason? to get more money?

There was no sign in any part of the store saying it has to be returned in 24hours, i was told originally that it is 28days.? Why deceive people like that. This cashier refused to give the game back and refused in any way to be helpful. Talk about helping the customer!


Company: Asda superstore, leckwith shopping centre, cardiff

Country: United Kingdom   Region: United Kingdom

Category: Miscellaneous

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