I purchased a big boy bean bag in November11' paid for postage and packaging. I contacted the company to ask how long this will take to deliver and they told me 4-6weeks. I waited till January where I still heard nothing then I contacted them via email. A week later I get a reply saying there was a problem with the make of the product so therefore its being sent out late and got sent a voucher for there company.
Then i recieved a failed delivery notice from yodel the delivery company. I tried to rearrange the delivery and wait in all day for it not to arrive. Then i called yodel and they told me that this was the 3rd failed delivery for it and they will be sending it back unless I contact the company to keep it there. I had only ever recieved one failed delivery notice so was unaware of the others. I emailed infurn about this and I waited again a long time for a reply and when they finally did reply it was to say sorry we are unable to deliver this item as you haven't paid the delivery fee of 12.95. I was fuming and replied to say that i have paid it and have it on my statements for 14th November! And find it ridiculous how they are trying to use it as an excuse for the problem. How stupid do they think I am, they have already tried to send it out to me!!! I then waited 2weeks and still no reply and u contacted them again. They emailed back saying they want proof on my statement! I find this outrageous!! Why would I send them a copy of my statement so they can see all my private bank details! I obviously won't win this battle but I want people to know never to buy from this company! They are just out to scam you, and if not that they are the worst most unorganized company I have ever come across! I wouldn't even rate them a zero!
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