I have had two very difficult experiences with asda home delivery in one week. Firstly my order costing nearly £290 was not delivered on Monday 21st as booked. Instead we had to get up at 6.30 in the morning to take delivery. No one rang us to tell us they were not delivering. Today, however, was even more disgraceful. We were called at 4pm to tell us todays order would not be delivered. A driver had apparently resigned.. We had guests and arranged delivery over 3 weeks ago. We called the store and explained the situation. We were given another excuse that the van was 'stuck in snow.' It has not snowed in this area for 5 days. We have taken photos to prove that the roads are completely clear. The manager promised us delivery. We were called 2 hours later as apparently the bakery manager who was delivering it was being pulled out of a field by a tractor but would be with us soon! We were called an hour later as apparently the tractor driver had told the driver to not go near our house as it was too snowy but they were only 3 miles away. Ten minutes later we called the store and the driver had just returned back (a 40 minute journey away!) We said it was impossible as we were too far away. The night manager 'Clare' said the driver and his helper had just returned. She passed the phone to the driver's 'helper' who was extremely abusive to my husband. She said she had passed our house twice. My husband said the roads were clear and asked where they had been and if they had passed why they had not stopped. She said to another colleague, 'I'm not speaking to him! ' and slammed down the phone. I called back. Clare answered and said she didn't know when I'd get my shopping as it was not her job. She told me to hang on and slammed the phone down on the desk. Colleagues in the background all laughed and a woman said, ' I'd just put the phone down on the f... cow! ' A man replied, 'She's just an f... c...' I waited 10 minutes, 43 seconds for Clare to come back to the phone. When she did, she just picked up the phone, said hello, to which I repled hello and then she slammed the phone down. We called back and were told Clare was not available. We requested an appointment with the general manager in the morning but were told he would not be available.
I am left with no shopping from a £90 order and have been abused by asda 'professionals' The whole conversation was recorded by myself. I requested a response within 48 hours after which time I will contact trading standards and follow their advice.
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