Laura Ashley had a pomotional 50% off a bed my partner and I had been looking at when instore. We ordered and asked for the divan with grey headboard on the day. What turned up, was just the base of the bed.
I called Laura Ashley to be passed around various departments only be told by a very rude customer service woman, that's what we ordered and had signed for and basically that was that.
After arguing that this item was missold, I was put on hold as the customer service woman asked a colleague if we could return the bed. I was told as a "goodwill gesture" that I could, but it would cost me £60 to return. As this item has been missold I advised this was not a goodwill gesture and that Laura Ashley should incur this cost. I was then advised that a Manager would call me back with regard to my grievance. No call has happend and 4 emails later on their website, I have heard nothing back from them.
We have since been back in the store to see if we would get a different service, we did, BUT, it appears, there may be an keen interest for the sales assistants to sell the Laura Ashley credit card (10% off your purchase on the day) rather than listen to their customer and what they have ordered.
I for one would like a full refund without incurring costs of £60 to return.
I will be posting on all websites to warn customers of the laziness of the Customer Service team at Laura Ashley to fail to deal with any customer complaints.
If someone can advise how to get my cash back, I would be grateful to hear from them