My husband rang Virgin Media in mid July 07 to cancel the broadband, phone line and satellite as we was moving and in out new area where we couldn't have Virgin Media. We got told that an engineer would come out and take the satellite box and broadband connection out which he did, we also checked with him that the cut off date was 3rd August 07 the day we moved into our new house, he assured us it was. In mid August my husband checked his account only to find out that Virgin Media had taken £83.00 out of his account. When he rang Virgin to find out why they had done this they informed him that he hadn't paid his bill for that month, Virgin hadn't canceled his account with them so they continued to take money. He spoke to them on several occasions reference this. When he spoke to a customer care adviser they informed him that he would cancel the account and send a cheque for the money that they had taken. In September my husband rang Virgin again as they had sent another bill that he was too pay, when he spoke to a customer care adviser then she didn't speak a word of English and he had to spell everything to her, when checking on his record she found out that the a cheque should of been sent and said she would action it later!! When he rang in Oct 07 he spoke to someone who informed him that the cheque was sent to his old address, he was also informed that as he use to pay by debit card it would have to be put back on his card rather than a cheque being sent, the customer care adviser did this while my husband was on the phone so i hope that this problem is now rectified.
It has taken 3 months, 6 phone calls and a number of unhelpful people to finally get this problem sorted.
I would never recommend Virgin Media to anyone!!!
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