My husband rang O2 today as my handset is not working. He spoke to several people who gave him different stories & that includes one agent who actually hung up on him! How rude! The insurance I have been paying for the last 1.5years will not help me get my phone fixed, I have to pay for the repairs and O2 are not willing to do a goodwill gesture and allow a 1 month extra early upgrade to Sept 5th. I am due to have an early upgrade on the 5th October. I have been a loyal customer for 7 years & would assume that O2 would be happy to assist me with my problem. Instead they will still charge me for a month line rental and insurance when I have no handset to use, and have not had one for the past week. We've been refused contact with shift managers & when I asked a final time was told a manager would call me tomorrow & that they cannot guarantee my husband can speak on my behalf - considering I don't have a handset, I am not sure how they expect me to field the call. I would like some assistance on this as I find it hard to believe all the money I pay for insurance is totally invalid - I am paying money for nothing! I am extremely unhappy to say the least! Will anyone actually help me?
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