BT
Service Charge

Was told when moving home that the connection fee would not be charged if I took out a new contract which actually costs me more per month. When bill arrived fee was charged to me so I contacted BT who appologized for the error and said fee would be debited. On 29th March the full amount was taken from my bank account by direct debit. To my surprise when contacted BT said fee was payable and did not have any knowledge of agreement.