So, like many I succomed and bought a bunch of ISK for the ingame system of Eve Online. Yes, I know it was a silly decision to begin with but I had used services like this for other MMOs and we kinda needed the in game money to help build a corporation.
Anyway what happened was that they had promised to send it by a 'contract' a private swap of goods / money if you will, which happens to be the only way that the parent company (CCP) can't track it.
If you are sent money directly (through the in-game mail) it is very often picked up and confiscated.
Well what happened was I ordered it through their site and paid more for ther 15 min transfer on Friday Evening. Nothing happens, can't get hold of anyone to discuss why its not been transfered all night (5 hours). Then on Sunday morning I logged in to find that the the ISK (300 Million) had been transfered directly to my account, then instantly removed and a message waiting for me from CCP warning me not to do it again.
Anyway, so I got onto live help and had this chat with them. I know it's a long one, but it's quite funny really - even if I do say so myself! I really enjoyed the part about the wooden house!
Please wait for a site operator to respond. You are number '1' in the queue. Your wait time will be approximately '0'minute (s) and 6' seconds.
You are now chatting with 'Ginny'
Ginny: Hello, nice to meet you! How may I help you?
Me: Hi, I recieved my ISK for Eve, not through a face to face method, but through a direct transfer which has caused CCP to issue me with a warning and take the 300 Million ISK that I purchased.
Ginny: Ok
Ginny: In the fact we have completd your order
Ginny: We always trade isk by contract
Me: This clearly states otherwise:
Me: Completed Nice to see your order has been finished smoothly. Welcome to purchase with us at any time you need!
Ginny: Yes
Me: I have recieved no contract
Ginny: But in the fact we have completed your order
Ginny:!!
Me: Not through the specified method or time frame!
Ginny: Moment please
Me: "Sky soldiers deposited cash into [Me]'s account'
Ginny: Please wait!!! 11
Ginny: We have completed your order 1 days ago
Ginny: Have you got your isk??
Me: "2009.07.13 00:01 According to our logs you have received ISK from a verified ISK seller. The case was clear enough to justify a warning and confiscation of the ISK. Buying or selling ingame items using real money is prohibited. Please read the EULA for further information on the subject. Further violations of this nature can and will lead to a ban being placed upon your account."
Me: No I have not!
Ginny: But we have completeed
Ginny: Completed
Me: not by contract!
Me: You stated: "Ginny: We always trade isk by contract"
Ginny: We have mailed it to you
Ginny: Our agent just tell me
Me: yes that is not a contract and has caused it to be removed
Me: why did you do this?
Ginny: We have the screen shot
Ginny: Do you need it?
Ginny: We have the screen shot show we have completed it and send it to your game mail
Me: Why would I want a screen shot of you doing specifically the thing you said you wouldnt?
Me: why was it not transfered by contract?
Ginny: Our agent just tell me
Ginny: We have mailed it to you
Me: would you like a screen shot of my view??
Ginny: The screen shot is the proof
Ginny: I will send the screen shot to you
Me: of what?
Me: why?
Me: you've not done what you said you would
Ginny: The screen shot is the proof!!!
Ginny: It is show we have mailed it to you
Ginny: Do you understand
Me: That you mislead me and that you have caused my account to be questioned??
Me: Ginny: We always trade isk by contract
Me: thats what you said
Me: so why was it deposited straight into the account?
Ginny: Yes
Ginny: But our agent just tell me
Ginny: He mail it
Ginny: Do you know
Me: I dont think you quite understand here
Me: you said
Me: Ginny: We always trade isk by contract
Me: but you didnt
Ginny: I will send the screen shot to [my email address]
Me: did you?
Ginny: Please check it
Ginny: Thanks
Me: screenshot of what?
Me: showing that you DIDNT send it by contract?
Me: how is that going to help??
Ginny: Please check it
Ginny: Thanks
Ginny: We have sent the screen shot to you
Ginny: The screen shot show we have mailed isk to you
Me: Thats great but why wasnt it sent by contract??
Me: Ginny: We always trade isk by contract
Ginny: The screen shot show we have mailed isk to you
Ginny: The screen shot show we have mailed isk to you
Me: but you didnt
Ginny: I don't know
Ginny: Our agent trade that
Ginny: Not me
Ginny: Thanks '
Me: so then it was taken away
Ginny: The screen shot show we have mailed isk to you
Me: so let me speak to him!
Ginny: The screen shot show we have mailed isk to you
Me: Ginny: We always trade isk by contract
Me: Ginny: We always trade isk by contract
Ginny: The screen shot show we have mailed isk to you
Me: I can copy paste too!
Me: Ginny: We always trade isk by contract
Me: Ginny: We always trade isk by contract
Ginny: The screen shot show we have mailed isk to you
Me: Ginny: We always trade isk by contract
Me: Ginny: We always trade isk by contract
Me: 2009.07.13 00:01 According to our logs you have received ISK from a verified ISK seller. The case was clear enough to justify a warning and confiscation of the ISK. Buying or selling ingame items using real money is prohibited. Please read the EULA for further information on the subject. Further violations of this nature can and will lead to a ban being placed upon your account.]
Me: A "Verified ISK seller"
Me: that's you
Ginny: We always trade isk by contract But some times we will mail isk
Me: not a contract
Ginny: We always trade isk by contract But some times we will mail isk
Ginny: We always trade isk by contract But some times we will mail isk
Ginny: We always trade isk by contract But some times we will mail isk
Ginny: We always trade isk by contract But some times we will mail isk
Ginny: We always trade isk by contract But some times we will mail isk
Me: That doesnt make sense!!
Me: You ALWAYS trade by contract BUT?!?
Ginny: But we have completed that order
Me: no you havent
Ginny: The screen shot is the proof
Me: no it isnt!!
Ginny: No reason say you haven't got isk
Ginny: The screen shot is the proof
Ginny: The screen shot is the proof
Me: 2009.07.13 00:01 According to our logs you have received ISK from a verified ISK seller. The case was clear enough to justify a warning and confiscation of the ISK. Buying or selling ingame items using real money is prohibited. Please read the EULA for further information on the subject. Further violations of this nature can and will lead to a ban being placed upon your account.
Ginny: Please check your email
Ginny: Thanks
Me: No you are not listening!
Ginny: The screen shot is the proof
Ginny: The screen shot is the proof
Ginny: The screen shot is the proof
Ginny: The screen shot is the proof
Me: You DID NOT send it by contract!
Ginny: We have mailed it
Me: Ginny: We always trade isk by contract
Ginny: Do you understand???
Me: Do you understand?!?!?
Ginny: We always trade isk by contract But some times we will mail isk
Me: no thats not what you said!
Ginny: Do you know
Ginny: We always trade isk by contract But some times we will mail isk
Ginny: We always trade isk by contract But some times we will mail isk
Me: Ginny: We always trade isk by contract
Ginny: We always trade isk by contract But some times we will mail isk
Me: Also, you specifically allowed me to spend more to get it in 15 mins!
Me: it took 2 days!
Ginny: We always trade isk by contract But some times we will mail isk
Ginny: We always trade isk by contract But some times we will mail isk
Me: Hello??
Ginny: Please check your game mail for isk
Ginny: Thanks
Me: Ginny: We always trade isk by contract
Ginny: Please check your game mail for isk, and check your email for the screen shot
Me: I dont want it through the game mail!!
Me: I want it through a contract!!
Ginny: Please check your game mail for isk, and check your email for the screen shot
Ginny: But we have done that
Me: Like you said!
Me: Ginny: We always trade isk by contract
Me: No you havent
Ginny: But we have done that
Me: You have not sent it by contract!
Ginny: We have completed that order
Ginny: We have the screen shot
Me: You didnt do it!
Ginny: The screen shot is the proof
Ginny: :(
Me: That you did it wrong!
Ginny: No
Ginny: The screen shot is the proof
Me: Do you realise how many times you have contradicted yourself??
Ginny: The screen shot is the proo
Ginny: proof
Me: of what??
Ginny: Show we have mailed it '
Me: that you DIDNT send it by contract, like you said you would and ALWAYS do??
Me: Ginny: We always trade isk by contract
Ginny: We have mailed it
Me: thats not a contract then is it?
Ginny: We have mailed it
Ginny: We have mailed it
Ginny: We have mailed it
Ginny: We have mailed it
Ginny: We have mailed it
Ginny: We have mailed it
Me: Ginny: We always trade isk by contract
Ginny: We have mailed it
Me: so why mail it?
Ginny: We have mailed it
Me: Why??
Ginny:?
Me: Why did you mail it??
Ginny: Please check your email for screen shot
Ginny: That's the proof
Me: No, answer me!
Ginny: I don't know
Me: Why did you mail it?
Ginny: Our agent mail it
Ginny: Not me
Me: find out then
Ginny: Our agent mail it
Me: or make a new contract
Ginny: Our agent mail
Me: or refund me the $$
Ginny: Our agent mail it
Ginny: No way
Me: I really dont care who did it - it was done wrong
Ginny: Our agent have completed that
Ginny: So no way
Ginny: Thanks
Me: No he didnt
Ginny: No refund and no contract
Me: he was lazy
Me: and mailed
Ginny: He did
Me: not contract
Me: Ginny: We always trade isk by contract
Ginny: Yes he mailed it
Me: Why?
Ginny: So he completed it
Me: Ask him why
Ginny: I am the new live person
Ginny: So i don't know he mail it
Me: Ask him, "Mr 'agent' why have you mailed it? "
Ginny: No reason
Me: No, ask him
Me: now
Me: go on
Me: ask him
Ginny: You can contact her by email
Ginny: [email protected]
Me: oh sorry, her
Me: ask her
Ginny: You can contact her by email
Ginny: [email protected]
Me: why should i have to when you employ her?
Me: she is your employee
Ginny: Please ask her
Me: your responsibility
Ginny: Thanks
Ginny: [email protected]
Ginny: Yes
Me: so you're shifting the blame?
Ginny:?
Me: who's fault is it?
Ginny: I have told you we have completed your order
Ginny: That's not our fault
Me: no
Me: who's fault is it
Me:?
Ginny: We have mailed it, and we have the screen shot
Ginny: That's all
Ginny: We have completed it
Ginny: No fault
Me: who's fault is it? You didnt send it by contract - you sent it by mail
Ginny: I don't know
Me: there is fault
Me: so who's fault is it?
Me: yours
Ginny: We have completed it
Me: so sort it out
Me: no you havent
Ginny: So it is correct
Ginny: And we have the screen shot
Ginny: Please check the screen shot
Ginny: That's the proof
Me: thats like saying "I'll build you a house out of bricks" Then I make it out of wood
Me: do you understand that?
Ginny: We have mailed it
Ginny: That's the screen shot
Me: Do you understand that?
Ginny: Sorry
Me: sorry what?
Ginny: I know we have completed your order
Ginny: That's all
Me: Do you understand what i said?
Ginny: I know
Ginny: You say you haven't got isk
Me: If i built you a brick house out of wood would you be happy? Would you be happy if i said "I completed your order"
Me:?
Me: would you?
Ginny: But we have the screen shot show we have completed
Me: Answer my question
Ginny: No
Me: thank you so you know why I am angry?
Me: And very very dissapointed in your 'servic'
Me: *'service'
Ginny: k
Me: so...?
Ginny: But i have no idea now
Me: what are you going to do about it?
Ginny: Cause our agent have the screen shot
Me: so?
Ginny: But i have no idea now Cause our agent have the screen shot
Me: I could show you your new 'brick house' made from wood!
Ginny: So we have completed your order, that's all
Me: still wouldnt change the fact that I made it from wood and not bricks would it??
Ginny: No
Ginny: We have completed your order
Me: exactly
Ginny: So we can't trade again
Me: Hello??
Ginny: Or refund
Me: are you even listening to me??
Ginny: Yes
Me: So I've taken your thousands of dollars and made your wooden house and now you want a refund I'm saying no
Me: what?
Ginny: But we have completed your order
Me: you wouldnt be happy would you?
Ginny: Do you know
Me: no you havent!!
Ginny: We have the screen shot
Me: I dont care you're not listening!!
Ginny: Do you have the screen shot?
Ginny: We have the screen shot show we have mailed it
Me: I dont care about the sodding screenshot - it just proves your wrong!!
Me: You are wrong!
Ginny: But we have completed it
Me: It proves you sent it by direct mail and not contract!
Ginny: The screen shot is the proof
Me: Yeah that you're wrong
Me: proof that you're wrong
Me:!
Me:!!!
Ginny: :(
Me: :(?
Ginny: :(
Me: I'm this&-gt; :@
Ginny: k
Me: That's a f***ing angry face in case you've not seen one before
Ginny: :(
Ginny: I see
Me: I've never had this problem before, it's incredible
Ginny: Sorry
Me: why would you use the in game mail when it would be so obvious to CCP?
Me: thank you, so now what are you goint to do about it?
Me: *going
Ginny: We can't solve that
Ginny: Cause we have completed your order
Me: what do you mean you cant solve that??
Me: NO YOU HAVENT!
Me: LISTEN TO YOURSELF!
Ginny: So we can't give you a refund or isk again
Me: Why not??
Ginny: :(
Ginny: Cause you don't have the screen shot show you haven't got isk
Me: Hell, I could create a 'screenshot' like that in Photoshop!
Ginny: But we have the screen shot show we have completed your order!!!
Me: that could be a fake!
Ginny: Ok
Me: lol
Ginny: Ok
Me: jesus this is hard work
Ginny: After you have a screen shot please come back after 12 hours
Ginny: At then we will send the screen shot to our manager
Ginny: He will see it and solve your problem
Me: sorry what?
Me: I'm confused
Ginny: k
Ginny: I know
Ginny: But how can i help you now?
Ginny: Give you a refund?
Ginny: Or give you isk again?
Me: That would be lovely a refund :)
Ginny: Sorry, i can't decide that
Me: so why offer?
Ginny: Sorry i can't give you a refund
Me: Why not?
Me: You just offered it to me
Ginny: We have send the isk to your game mail
Ginny: We can't give you a refund
Me: Ginny: But how can i help you now? Ginny: Give you a refund?
Me: You just offered it to me
Ginny: We can't send isk to you for free
Me: Then give my money back
Ginny: No
Me: I dont mind
Ginny: I said i can't
Me: Why not?
Ginny: No i can't
Me: Why not?
Ginny: Cause we have send isk to you
Me: No you havent
Ginny: So i can't give you a refund
Ginny: You can't get isk for free
Me: Yes you can
Ginny: I cant
Me: no i dont want any of your ISK i want my money back
Me: yes you can
Me: I'll get a payment ready for you
Ginny: Sorry
Ginny: But we have mailed it
Ginny: So we can't give you a refund and isk
Me: yes you can
Ginny: No need
Me: yes there is
Ginny: And i can't
Me: I am categorically not in posession of 300 million ISK sent from you
Ginny: No need
Ginny: We can't give you a refund
Me: Yes you can
Ginny: :(
Ginny: I can't
Me: you can refund me my $'s
Me: yes you can
Ginny: We can't give you isk for free
Me: I dont want ISK for free
Me: I want my US$ back please
Ginny: We can't give you a refund
Ginny: Cause we have completed your order
Me: No you havent
Me: What's your email address?
Ginny: We can't give you a refund
Me: Yes you can
Ginny: I can't
Ginny: I can't
Me: You can
Me: what's your email address?
Ginny: I can't
Me: I'll use the one you sent from
Ginny: [email protected]
Me: There you go, you can check your mail now
Ginny: Check what?
Me: Your email
Me: Now you can refund me
Me: :)
Ginny: I can't
Me: Yes you can
Me: just look at your email
Ginny: I have told you many times
Ginny: I can't
Me: there's a button there and everything
Me: you can
Me: just look
Me: go on
Ginny: Sorry
Ginny: I can't
Me: no
Me: do it
Me: you can
Ginny: I can't
Me: just click the button
Ginny: Sorry
Ginny: I can't
Me: no you can
Ginny: I can't
Me: you can
Ginny: I can't
Me: you can
Me: Do it
Ginny: I can't
Me: it's not difficult
Ginny: I can't
Me: you can
Ginny: I can't
Me: you can
Me: we could be here all day at this rate
Ginny: I can't
Me: you can
Ginny: I can't
Me: you can
Ginny: I can't
Me: come on what's your paypal password? I'll do it for you
Ginny: I can't
Me: yes you can you're just being difficult
Ginny: I am not in charge of refund
Ginny: So I can't
Me: who is?
Ginny: Our agent
Me: So let me speak to them
Ginny: But he can't give you a refund
Me: What?
Ginny: Cause we have completed your order
Ginny: So no refund
Me: Who's in charge of refunds?
Ginny: You can add her msn: [email protected]
Me: I already have
Ginny: Have you add her msn?
Ginny: She will speak with you On msn
Me: I will add her
Ginny: I can't tell you
Ginny: Thanks
Ginny: Anything else?
Ginny: I can tell you
Ginny: I can't give you a refund
Me: yes I'd like my money back
Ginny: Norway
Me: Norway?
Me: what's that got to do with anything?
Ginny: No way!!!
Ginny: We can't give you refund
Ginny: Do you know?
Me: Do i know what?
Me: that you didnt complete the order?
Ginny: We have completed
Ginny: We have the proof
Ginny: That's all
Me: Thats not good enough
Me: brick / wooden house
Me: remember that scenario?
Ginny: :(
Me: do you remember that scenario?
Me: do you understand it?
Ginny: No
Me: Ok should i explain it again?
Ginny: No need
Me: well there obviously is
Ginny:?
Me: Well you obviously dont understand
Me: would you like me to explain it?
Ginny: K
Me: so you do understand?
Ginny: I know we have completed your order
Ginny: That's all
Me: no it isnt
Ginny: :(
Me: Seriously, I want my money back.
Ginny: Sorry we can't give you money back
Me: yes you can
Ginny: I can't
Me: yes you can
Ginny: But i can't give you a refund
Ginny: I have told you many times
Me: and so have i
Ginny: We have completed your order
Me: no you havent
Ginny: We have the screen shot
Me: so?
Me: and what does this screenshot mean to you?
Ginny: The screen shot is the proof
Me: proof of what?
Ginny: The proof show we have mailed it
Ginny: Please check it by your self
Ginny: Thanks
Me: the proof that shows you didnt complete the order?
Ginny: Yes
Ginny: Please check it again
Ginny: We have mailed isk to you
Me: That's perfect - acknowledgement that you're in the wrong
Ginny: Ok
Ginny: Come back after 12 hours
Me: why?
Ginny: At then i will ask o ur manager to solve your problem
Ginny: Ok?
Me: Why not now?
Ginny: Cause i can't solve it
Me: Why not?
Ginny: I can't
Ginny: I am not the manager
Ginny: Do you know
Me: Yeah you're not the manager
Me: but you're the leading in command if he's not there
Ginny: You can come back after 12 hours
Me: you make the decisions
Me: no now.
Ginny: At then we will ask our manager
Me: no. Now.
Me: money please
Me: go to www.paypal.com
Me: or i could take it up with them
Me: they afterall do know the law
Me: which obviously you dont
Me: Should I contact PayPal?
Me: Should I go to paypal?
Ginny: Sorry
You are not currently in a chat session.
At this point I was disconnected!
I then went onto speak to the 'agent' (on MSN at the address mentioned) who repeated over and over that their 'lawyer will contact you in 24 hours' and that she would 'see you in court'. Obviously there 'you' referred to me. I asked her if she was going to get on a plane (from China) and fly to me (In the UK) to take me to court, to which she went offline, presumably blocking my MSN from contacting her.
Basically, if you are desperate enough to buy fake money with real cash, make sure you know where you're trying to get it from. If you can use word of mouth from friends etc.
Thankfully It wasn't a lot of money and the whole converstaion made me nearly wet myself with laughter! But needless to say I won't be using them again!
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