Complaint / review / scam report
Was non-delivery - now only part of order received

My original complaint was that I'd placed my order 16 September 2012 and had received no cigars by 25 October, despite having a message to inform me that my credit card had been charged. I'd had no response to at least 6 emails requesting info. I'd used the company twice before and had great service.

Hurray! I received another email 29 October saying order sent to warehouse, followed by another on Tuesday 30 October to say it had been shipped. Huge relief!!

BUT - received Thursday 1 November, and found to contain only part of my requested goods.


4 x Alvaro Brevas (50 Cigars) (1068)

1 x Alvaro Elegantes (25 Cigars) (1259)


3 x Alvaro Brevas only.

So the saga continues - Will I receive my other cigars? Who knows? I'd like to think it's just a bit chaotic and not a scam, but I'll keep you posted.
Author: jules brin


Country: United Kingdom   Region: England

Category: Shops & Trade


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