E-tobaccos.com
Took my money - no goods. Four weeks!

I visited e-tobaccos.com around christmas time and decided to place an order due to their promises of "2-3 days delivery guaranteed" and "all orders confirmed within 2 days", so I put the order through around 26th/27th of december and was delighted not to get an Out-Of-Office or a Christmas Holidays notice, I naturally assumed that this business was so dedicated that they were sending their wares off within the christmas holidays.

I waited a few days and saw that the order was still "pending" so decided to purchase my tobaccos elsewhere, after three or four days I sent them an email stating I was no longer interested in the business and requesting that they do not follow my order through.

Around the 9th of January, at least two full weeks after I placed the order, I recieved an email stating "payment recieved", to which I emailled asking why they have charged me after my request to cancel the order, several days later I recieved another note from them, ignoring my requests to cancel the order and stating that they were out of "Mynheer" tobacco, the reason why I chose to use e-tobaccos aside from their stated timeframes and accolades as displayed on their website.

On emailling them back, having a third request to cancel the order, I stand over £100GBP out of pocket and it has been a full four weeks since I placed the intial order.

To think that they not only displayed the stock on their website as available and purchasable, but that they cashed my order, not only after repeated requests for them not to, and with them not even having the stock in or checked as available is absolutely insane.

It has it displayed on their website that "any complaints have to be taken up at a Spanish court of law". As ridiculous as this seems, a flight to Spain costs less than what i've spent on this order and I can bring it up in the small claims court that my travel fees will have to be paid by e-tobaccos, which makes sense. These proceedings are the ones I will take if my order is not cancelled and full and my money returned to me.