This company are completely incompetent from their store sales staff, through the delivery service, to their so called "supervisors".
We ordered a bed in early August and advised we immediately that we'd be paying for the bed on a card different to the delivery address. Straight away we encountered problems with the sales advisor who had run through a full finance agreement before declaring she must take a deposit due to the two addresses. Back to square one, deposit taken and finance agreement recalculated and submitted. Next to the delivery arrangements. We were offered a suitable week day which we accepted. Again the sales advisor made a second mistake and realised the address she was booking was the incorrect one and that the day selected wouldn't be available for the secondary address. We were then offered a Saturday delivery which was witnessed on screen by a second sales advisor. Third mistake, they advised they couldn't deliver on a Saturday despite it showing as available. A third date was then offered and accepted. This process took over an hour and the sales advisor appeared to have no clue to her job and what she was doing.
Next to the delivery service. A text message was sent out two days before the delivery date we'd selected confirming the date and time so the time was therefore booked off work. The following day we received a phone call saying that the delivery wouldn't occur as the mattress we'd ordered wasn't in stock. The delivery advisor was unapologetic despite the fact they'd confirmed delivery via text message and we'd taken the day off work to receive the order. It also wasn't explained why they'd book a delivery at time of sale and also confirm said delivery for an item they didn't have. The delivery was then rescheduled for the end of the same week.
Again delivery was confirmed via text message and time was taken off work. The second delivery date came and a call was received from a delivery driver on route to the incorrect address. He was going to the purchase address for the card holder, not the required delivery address. He also advised he had only a mattress for delivery and no bed on his truck. The delivery advisor at the warehouse was again unapologetic and confirmed the correct address for delivery when questioned. However, she could not confirm why therefore the driver was going to the wrong address. The reasons for their being no bed on the order were also unexplained. It was advised that the driver couldn't deliver even just the mattress as the address was to far from his current location and not part of his route. We therefore received no order at on this second delivery date.
A third delivery date was arranged and on this occasion a phone call was received advising that again there would be no delivery because the mattress was damaged. Due to their rolling stock method the perfectly good mattress that should have been delivered on two occasions had been delivered to other customers as no stock is specifically reserved for a customer. We are now still waiting for our bed and have arranged a forth delivery date.
Avoid this company, they are incompetent from start to finish. They have no idea about customer services and are rude and unwilling to accept the customers needs. Deliveries have to be when they say and that all depends on where you live so you only get a couple of options per week. Expect to lose lots of holiday time from work with no form of compensation in return. They also charge a delivery fee for what can only be described as a joke of a delivery service having had three failed deliveries now and awaiting the fourth.
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