Ordered 3 stair gates as we have twins who are now crawling and causing mayhem!
For their safety we ordered the gates from Asda direct as they were reasonably priced and good delivery times. Was told they would arrive on a AM service on the Thursday, booked the morning off work and waited. No delivery by 1200. Called customer services at Asda, after waiting an agonising amount of time, was then told it was still in the depot, and sorry, nothing they could do, maybe it would arrive in afternoon. Having called work to book the rest of the day off (that went down well!) nothing arrived, called Asda again, and waited an eternity again to be told they would arrive Friday AM, no problem. Work said I could have morning off but unpaid, so I was annoyed come 1200 Friday, nothing. They eventually arrived 1400 Friday afternoon, i called Asda again and asked for a delivery refund, which they claim they have processed (although i'm still not in receipt of), and I had to ask for this, it was never offered. Still had no offer of apology, will not be using this service again and will now take my weekly shop away from these people and move to a supermarket who understand customer service!
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