Took money only to inform via email that they cannot fulfil orders nor process refunds because their Moneybookers account is 'locked'. See excerpt below:
It is with grave regret that we are unable to fulfill the order you have placed with us. Unfortunately our Moneybookers/Skrill merchant account that you had made payment via has been suspended and locked. We have been unable to come to a satisfactory resolution over the past few days with Moneybookers/Skrill, as they are unwilling to inform us what problems, if any, need to be resolved, despite our account with them being in good standing.
As that is the case, I hope you can appreciate, that a small independent retailer such as ourselves, is unable to honor orders
running into the 10's of thousands, with no clear idea of when, or if, those monies would be released to us. Therefore we have no alternative but to inform our customers with orders placed between the 5th December, and today, the 14th December, which were paid for via Skrill/Moneybookers that these orders will not be processed.
Furthermore, as our account is locked, we can not process refunds to our customers for the orders that we are forced to cancel. We have discussed this with Moneybookers/Skrill and they are unwilling to accommodate, which leaves no option but for our customers to contact them directly and request a refund. Moneybookers/Skrill can be contacted by following this link https://www.moneybookers.com/app/help.pl? s=contact We understand that it is of little condolence, but we would like to
offer our most sincere apologies for this incident, no less so close to Christmas and will offer any support to customers which are affected as and where we can.
They ignore emails and phone calls, as do Moneybookers. Disgraceful - pursue via Small Claims Court.
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