In June this year, I bought a voucher from Groupon I want to let you know about the problems I have been having with a company I bought a voucher from through Groupon for 1MiniMe bobbleheads. I purchased the voucher and put it towards getting a custom made bobblehead for my fathers 60th birthday in October.
I finally received the order in September only to find they had sent me the completely wrong order. The only method of communication 1Minime has is via email, there is no telephone number. I emailled them and they said they would re-make my order immediately, I still havent received it. My fathers birthday passed, they still had mearly £100 of my money and have had it since June this year. I had to buy him another present.
I thought I could give him it for Christmas instead, I have emailled them time and time again and kept getting the same response, that it was going to be despatched that week - it never arrived.
I asked for some money back as compensation as I am now having to buy my Father another Christmas present and they refunded the whole amount. I emailled them asking when I could expect delivery of my order only to find out that they have cancelled my order. Nobody from 1Minime mentioned that the order would be cancelled. They claimed the bobblehead was ready for dispatch, I said I wanted the order and would pay for it again but they wont re-instate the order - I havent got a leg to stand on, Each time I email, I get a reply from a different member of their company.
It is unacceptable for them to have my money for 6 months, its unacceptable that there is no telephone number for them and unacceptable that I have received such shoddy service. After six months of emails and chasing my order, I have nothing to show for it.
I thought you should be aware what kind of company 1Minime are.
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