I paid for a logo in July and I still await a refund, after sending my address as I do not have paypal - which they requested. No phone numbers and they don't answer emails and I STILL await a refund.
Total rip-off and scam.
Here's the conversation I've just had with their customer services department... (for a uk based company, their english is pretty rubbish!)
Miriam McIlvenna:
Why have I not received my refund yet - you were sending it over 3 months ago and I have sent several emails to this effect, yet no-one has responded. I have also sent my postal address for this to be sent to.
Welcome Miriam McIlvenna! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.
Call accepted by operator Mark. Currently in room: Mark, Miriam McIlvenna.
Mark:
can you give me your name, e-mail ID and your logo name.
Miriam McIlvenna:
name - Miriam McIlvenna, email ID was probably ***, although this has now changed to *** and my logo name was Miriam's Wish
Mark:
ok i will send your information to the concern department, so they will send you further information about it as soon as possible.
Miriam McIlvenna:
can you not resolve this for me now - it has been ongoing since July and your policy states 21 days for a refund to take place. Could I even have a telephone number of someone to contact as all my emails have been unacknowledged
Mark:
we are really sorry for the delay and we will certainly going to refund.and our concern department will going to send you further about it as soon as possible.
Miriam McIlvenna:
when will as soon as possible be. I am going to seek the advice of my solicitor if this is not resolved by the end of today
Mark:
ok they may contact you within 24hrs.
Miriam McIlvenna:
I do not have paypal so I want the refund posted to my home address today - which means it should be with me within two working days. I have just read a consumer complaints and it seems I am not the only person who has experienced this problem with yourselves
Mark:
ok i am going to report this to the concern department and thank you for your information.
Miriam McIlvenna:
So I can expect a refund in my hands by the end of the week?
Mark:
may be yes, our department will going to check it and give you further information like when did you get your money etc.
Miriam McIlvenna:
what? that doesn't make sense
Mark:
ok i send it to them and they will contact you as soon as possible.
Miriam McIlvenna:
when will as soon as possible be - within the next day or year?
Mim
cullybackey
United Kingdom
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