I purchased a 3 2seater, chair, and footstool from harveys furniture store in peterborough cambridgshire in july 2 nd 2010 i called after delivery to report that one of the cushions on the two seater was fraying and coming away from the piping after months of calling harveys repair man from home serve came on january 2nd 2011 he was very rude and said why did, nt you sew it yourself??? he then left saying he would sned a report to harveys order th material and return to repair the cushion once again waiting i finally called only to be told to call my insurance company of which i paid for on purchasing they told me it was disgraceful and to tell harveys the suite was under a years warranty insist they fix the problem after more calls to harveys finally they said they had ordered home serve to repair my suite again after many, many many more calls and been given the run around i called the last time on the 2nd of june once again put on hold i was cut of called again, put on hold then told they could, nt contact home serve until monday 6th june?? the assured me they would call me back on the monday but again no return call i paid in full in cash over £1, 000 and am totally disgusted at the way harveys conduct there buisiness and treat there customers i bought the suite for comfort as i was diognosed with a brain tumour and all i have had is more stress, have messed around and blatently lied too i would like to sort this out once and for all it will be a year next month i have been trying to sort this problem out . my home number is 01480 351228 i would appreciate a call so i know my complaint is being taken seriously my email address is [email protected] i look forward to hearing from you in the very near future and will continue to contact harveysas which is also costing me money a years worth of calls, thank you MRS SD MITCHELL
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