I bought 2 kingston sofas in July. In September I noticed a swell in the centre of the larger sofa seats. They became uncomfortable to sit on with little support unlike the smaller kingston sofa. A technician who works for Laura Ashley checked sofa and informed me that because the sofa is slightly larger the pads have more room to spread!! They do not put extra padding in to compensate!
In my opinion as well as 11 other people who have sat on the sofa they should have put more padding in, it is so obvious to see and feel the difference from the other sofa.
Customer service didn't want to know and said it was due to the way I maintained them - because the technician said there was no fault!
I went to the FIRA and got an independent report and he said exactly the same as the Laura Ashley technician - which struck me as a little odd.
I thought buying 2 sofas exactly the same apart from length would feel and support in the same way.
Both technicians agreed the pads looked and were different but said it was irrelevent as the weights were correct!
I will never shop in Laura Ashley again, I found they couldn't care less - there customer service skills leave alot to be desired.
PLEASE be aware that when you buy 2 sofas of the same style and one slightly longer than the other they may not look - feel- and support you in the same way.
I am now left to have the pads on the larger of the 2 sofas re filled.
I have only had the sofas since July, 4 months old and the pads after sitting on them look like my old sofa which I had for 15 years!
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