We ordered a "Lincoln Table and chair set" from Argos - Order was placed on 26 March 10 after being emailed by Argos to tell us the item was back in stock with 35 days delivery.
This suited us fine. Delivery due April 30th. At the 11th hour Argos transmitted an automatic phone call telling us that they could not deliver until May 24th - not happy but we had no choice. On 18th May we sought from Argos an assurance that they would deliver on May 24th - YES they said (inwriting) - May 24th = no delivery. Fired off letters to the M/D (Sara Weller) and the Chief executive (Terry Duddy) - both of whom have not to date had the good grace to reply and apologise. We of course, like many other dissapointed and very annoyed customers got the customary phone call from the secretary
one Melissa "the messenger" Flatley. Though she is a very nice person who is obviously constantly having irate customer problems thrown at her by the erstwhile M/D and C/E
i doubt that she has discretion to even put the office cat out. We were told that our order would bedelivered on the 28thMay - ok fine - but on the back of that message we got an email from Argos telling us that they could not deliver until June 14th. Pooh hit the fan.
Told Melissa this and asked why but she told us to ignre the message - (so why send it)
Delivery was made on 28th May and we acquired £40 value gift card (which of course costs Argos nothing). Note that during all of this Argos continued to advertise the product with 35 days delivery -- ours took 63 days -- Worth noting that Homebase advertise the same product with a 21 day delivery slot. Our main complaint about Argo is two things.
1. Is the constant stream of lies we were told.
2. Is the Argos breach of contract for delivery (twice)
Argos = you need to address these problems ASAP - That's what you get paid a mega salary for Mr Duddy and Ms Weller &- neither of you have responded, that speaks volumes.
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