Complaint sent to Argos sums it up:
I am writing to complain about the behaviour of your delivery drivers who today brought a new Servis washing machine to my home.
On page 1773 of the Spring/Summer 2008 Argos catalogue it states, under the section headed "Larger Items" :
"We'll deliver any item marked 'Home Delivery Only' to any room provided drivers do not feel there are any health and safety issues such as a staircase which is too narrow or there is a danger of damage to the customers [sic] property.
For all large kitchen appliances we will also unpack your appliance and take away all of the packaging for recycling."
The washing machine we bought was delivered to the kitchen, as requested, and my wife asked the men to unpack the machine and take away the packing as stated on page 1773 of the current catalogue, a request which they refused. My wife then stated that she would not sign the delivery docket unless the unpacking was completed, where upon the man stated he would take the machine back to the depot. At this point my wife asked them to wait whilst she phoned Argos customer services. At this point the men became aggressive and returned to their vehicle to bring back the equipment to return the machine to the truck. At this point my wife closed the door while she had chance to phone customer services.
When customer services reluctantly agreed to inform the drivers to remove the packaging, they were let back in and proceeded to do so.
I feel that this whole incident was regrettable and was only made worse by the two men being rude, threatening and intimidatory towards a woman alone in her own home with a small child.
Quite frankly I am disgusted, and have made notes to discontinue using Argos for any further purchases.
I await your reply to this matter, which I sincerely hope will include an apology for the shoddy treatment my wife has received at the hands of two rude and unpleasant men trying to intimidate her in her own home.
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