I recently claimed on my property insurance with Aviva (the company with the most complaints to the financial omnbudsman). They are without doubt the worst insurance company I have dealt with in 20 Yrs and i would definately warn anyone against taking insurance out with them. After refusing to pay my claim I asked them for a subject access request - under the 1998 data protection act under which they have to provide you with copies of all phone calls, reports, internal memos on your claim. I recieved this and found that when i had reported storm conditions at the time of the incident (which they denied) that in thier internal memo they stated that they had checked and storm conditions were prescent and that it would therefore be difficult to repudiate my claim but they with held this information from me. Also in the internal reports it stated that I was covered under an insured risk and the broker advised that my claim should be paid they also withheld this information also. I am at prescent taking them to county court. Anybody with a claim problem I would advise to do the same as me and ask Aviva for a subject access report the address to write to is - The Data Protection team, Aviva insurance UK, Level 2, Pitheavis, Perth, PH2 ONH.It costs £10 and they have to supply it in 40 days by law. The Aviva tv advert is great but they must have forgot to include the bit about leaving you on the phone for 20 mins, never returning your calls, withholding information etc. Make a claim with Aviva its like getting blood out of a stone.
0 comments