In August I received a quote from aviva to insure my Ford Ka for a monthly premium of £23.87 on the understanding that I had 9 years protected no claims. Unfortunately, the car I sold for the Ford Ka was in my husbands name and so without realising both family cars were in my name. This error was realised on the 26th September and corrected. Proof that this policy was cancelled and my no claims was sent to aviva who sent me a revised policy confirming my no claims.
However I did not check my bank details and up until last month, they continued to take out £58.43. They are now saying that I did not meet the agreed criteria, although they have not sent any letter saying this. Customer Care has been extremely inefficient, uninformative and unprofessional.
Can I demand this money paid back?
Nicola Connole
[email protected]
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