Hi everyone, Here you go with another unethical behavior of Thai airways.
I booked a flight from London to Bangkok then to Malaysia with thaiairways a couple months ago where i was told that the flight was cancel a week later due to commercial reason (they've changed my flight on the 8th of june to 9th of june) i wasn't too bothered at that time as it doesn't makes any different for a day or two. However, my agent rang me again and said there is changes on the flight itinerary again where i was suppose to fly during the night and been changed to noon plus the transit between Bangkok and Malaysia (My final destination) is about 13 hours. So i tried to rang thaiairways to reserved a room and compensation for my flight from Newcastle to London as i've booked the flight at 3.30pm. However, the member staff of thaiairways told me that they will not give any compensation as the flight it self it not booked under thaiairways secondly, even there is changes for any flights they are not responsible for any inconvenience as it is not in thaiairways policy to give any compensation. To be fair enough i tried to contact the number and email address given on thaiairways web page itself but i got into the VOICE MAIL all the time from calling the numbers and no reply from the email??? so what do all the thaiairways staff doing anyway??? Sleeping?? or too busy chatting??? finally A MONTH LATER... yes it is a month later i got my mother to ring them up and they were really rude to her with attitude problems so again what do they even need customers service when they can be so rude to the customers CUSTOMERS SERVICE MY ASS??? They blame all the fault on my agent (saying that my agent wasn't sure what the heck theyare doing??? how ridiculous???) and refuse to deal with my mom!!! thaiairways said that all the things mention above is non of their bussiness as it is not in their policies. So my mom ring my agent and told them what happened and they said it is not their fault and they provided my mom with evidence that the flight been canceled. So when my mom got back to thaiairways London the member staff was speechless as they could not explained to my mom about it... HOW RIDICULOUS??? this will probably be the last time for me to travel with Thaiairways... and this incident hadjust happened 2 days ago!!! reply to my comment i would happily to provide you with further infomation about this!!! and to thaiairways please take this seroiusly!!! all my family members fly with thaiairways probably more than 50 times per year and what we get in return??? bollocks???
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