ComplaintsHub.co.uk » Cars & Transport » Review / complaint: Jet Airways - Cancelled ticket despite promises | News #1213

Jet Airways
Cancelled ticket despite promises

I am an ordinary traveller who lost his entire ticket to India simply because I hadn't thought of preparing a visa. A human mistake, but where most flight companies would offer the chance to change the departure date at a small cost, Jet Airways have lied to me, made it impossible to make the change at the airport, accused me of dishonesty and cancelled my ticket, keeping the £450. Authorities are slow or unwilling to offer any help. Police don't investigate, as in so many cases, ombudspeople and Watchdogs are 'too busy' or 'cannot help' - so this leaves the ordinary good-willing traveller absolutely helpless. In a civilised world, passengers ought not to be treated like this! It's time flight companies lose their unimpugnable status.

The short version is that I had bought a ticket to India, but was turned down at the airport for not having a visa. However, instead of being given the chance to make a new reservation on another date, at a reasonable fee, I was told I had lost my ticket entirely. Curiously, the Duty Officer at the airport as well as a letter afterwards received from the General Manager confirm that I should have been allowed a new reservation provided that it was made immediately. Just so, immediately after being turned down, I had tried everything in my might to book a new date, but Jet Airways staff members told me it could not be done and I had to dial a Premium Rate Number, where I never got to speak to a representative. Most bafflingly, the General Manager bluntly denies this has happened and for that reason sees fit to escape his responsibility. In addition, I am told my ticket was a non-refundable one. This seems odd as well, since the type and conditions of the ticket are nowhere stated in the e-mail confirmation I received and I have paid a standard fare, with no indications of a discount being given anywhere at the website.

My conclusion is that Jet Airways does not take customer service seriously and is an unreliable company to fly with. On a more serious note, I believe fraudulent activities take place behind the screens, as indicated by the strange experiences I have had at the airport and their subsequent denial by the General Manager, Mr. Raj Desai, who was not there. I have been misled, lied to and accused of being dishonest. I believe I speak for thousands if I ask that Jet Airways should not be allowed to get away with this (I should!). Despite improving European regulations, flight passengers still tend to abuse their power, knowing that there is not much passengers can do.

I will be happy to pass on a detailed list of problems I have had with Jet Airways to anyone interested.

How many other people have received similar treatment by Jet Airways, seeing £450 or more embezzled by Jet Airways staff without ever seeing India? Let's team up and put pressure on these inconsiderate and corrupted businessmen.


Company: Jet Airways

Country: United Kingdom   Region: United Kingdom

Category: Cars & Transport

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