Dear Sr.
RE:
Name of the passengers: Carmelo Perez Rull
Marian Fabrega
Name of the Company: British Air ways
Fliht: BA 677
From Istanbul to London
Date: 31.05.2009
Seats: 35-E and 35D.
I just want to express my sincere disappointment with British Airways regarding the following points:
1. Health and safety: When we just sat down, we found dirty knickers of an adult lady below our seat (35D)
2. Enterntainment: The tv headphones of a couple of rows where we were seating did not work. Therefore we didn't see the film making our journey a little boring
3. Environment condidtion: the air conditioning didn't work properly. As a result my wife felt dizzy because of the lack of ventilation
4. Deterioration of the plane: the armrest of the seating in front of mine kept falling on my feet because it was loose
Since I have been very loyal to your services for a long time. I think I deserve an explanation.
Yours Sincerely,
Carmelo Perez Rull
E-mail: [email protected]
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