ComplaintsHub.co.uk » Cars & Transport » Review / complaint: Easy Jet - RUINED MY HOLIDAY | News #6671

Easy Jet
RUINED MY HOLIDAY

13 April

Easy jet

Airline company limited

Hangar 89, London Luton airport

Luton, beds

Lu2 9pf

uk

me and my wife check in the flight to lyon from gatwick airport at 5.am on the 12/04/09 Easter sunday to 16/04, we both have mauritian passport with indefinite leave to remain in the uk, At the check in desk i specifically ask the girl at the counter whether we were fine to travel to lyon on our passport, she made a phone call then went to see her manager with all our travel documents the came back after 5mins and advised us that as we have indefinite leave to remain in the uk and wrote it down on the visa violation forms she had and inputted no visa required to travel, we were fine to travel, i was very happy and i was looking forward to visit my sister who leaves near dijon that i have seen for many years and it would have been a family reunion as she has not met my wife yet, we boarded the flight on time and arrived at lyon in no time at all, going through immigration at lyon airport and the officer asked me if we had a shengen visa and i replied that we have indefinite leave in the uk and was told by easy jet that we dont need one . the immigration officer asked us to wait aside and that someone is coming down to see us, to my surprise 3 police officers came and escorted us to the nearest police station where the senior officer examined our passport and said that we do not have a visa to enter france and that we will be deported back to the uk on the next available flight, i was really shocked and my wife was in tears as that just ruined everything for us, money we saved, time off we took from work and not being able to see my sister.we were put in a detention center for 10 hours until 9.25pm on the next flight to gatwick, we were locked in the small cell and guarde, we felt like prisoners, imagine i paid money to easy jet and never expected to be treated like this, I am diabetic and could not take any tablets as we were without a drink of water for 10 hours, i was feeling so weak, and dizzy as my blood pressure rose, my wife has taken photos and videos to where we were held, we boarded the easyjet flight 5006 at 9.25pm and thought our ordeal was over as when we got back to the uk, easyjet has managed to loss our luggage and have to wait for my car for a long time which i have paid BAA long stay plus for 5 days because it was an early returned, hope you look into this matter for me as i dont want anyone else to be in the situation that i have the misfortune to be in, we are both traumatised and for sure would not travel for a long time coming

regards

patrick


Company: Easy Jet

Country: United Kingdom   Region: England   City: LONDON GATWICK

Category: Cars & Transport

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