I can only add my voice to those appaling review of the Removal Group. My girllfriend had a move from Denmark to London, very simple, a few boxes and a desk.
Cheap quote, good pick up company from Denmark.
after this, it all went south:
- promised a 7-10 days delivery timing and we were delivered our boxes after 5 WEEKS! The worse was the customer service: no reply to any of the phone calls (5-6 callls made emails), no apologies apart from a "August is a very busy month"... well don't promise a 7-10 days delivery then - we had been VERY CLEAR on the dates required
- lost a box and did not even bothered looking for it (I had to call 5 times again to get to someone who would finally agree to call the people who delivered. An hour later I got an email saying they would not have the box... obviously they went out of their way on this one! Furthermore, they indicate on their contract that you have to subscribe to an insurance yourself. It is indeed in the contract but is such an unusual practice for a moving company that we completely missed out on this one
- we've placed a customer complaint about 4 weeks ago and we're still waiting while they had said that they would take a maximum of 2 weeks to come back to us
- generally, it is more the customer service rather than the poor service itself that is appalling. This company is a broker outsourcing to real movers, so customer service should be their only asset and it is way under anything we've had before
Try Moving Home Company instead. They were more expensive but they were great on my previous move!
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