ComplaintsHub.co.uk » Cars & Transport » Review / complaint: Removal Group - Poor service overcharged | News #11560

Removal Group
Poor service overcharged

At first all was well, the quote was relatively competative and the staff attentive and friendly. On the day of the move, the guys turned up and they were good and polite and worked hard. I noticed that they did not work for Removal group but were a company called britannia, Removal Group I found out are simply a broker who pass on your business to a real removal company after loading on a commission for themselves.

I constantly checked with the guys loading the vehicle that I was within the volume I had paid for which they assured me I was.

That's the end of the good news. My belongings were taken to the main depot 160 miles away and packed into the big truck ready for departure along with other customers goods. That is when I received the call to say that I was over my volume by 36% that is over 14 sq m. That was unbelievable but I was told that unless I paid immediately my shipment would not leave. My family and I were moving the next day and faced the prospect of living in an empty house whilst we argued or we paid up and dealt with it later. I had no choice.

When the truck arrived, I asked the guys unloading to check the volume and they confirmed it was 40 sq m and not 54 as Removal group claimed.

I pointed this out and have constantly demanded a refund but they simply ignore my emails and calls.

I will be taking this up with the trading standards office but I will also find every comments based website I can to warn others.

Believe me, most of the reviews you will find look like they are staged by the company themselves so beware.

I would advise anyone tempted by these bunch to stop and think about the consequences. Pay just a little more and go with a good honest recognised name, it will be cheaper in the end and a better service.

I think it is also fair to say that it later appeared that Britannia were in this scam too so I would avoid them too.


Company: Removal Group

Country: United Kingdom   Region: United Kingdom

Category: Cars & Transport

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