I booked car hire on [URL Removed] and was told to pick up from 18 Currie Road in Fourways. After driving around for 1.5 hours looking for Currie road, the number listed on the voucher 27 11 790 0042 is no longer part of the rental company. After phoning Europcar, they tell me they are no longer involved, its up to Travel Jigsaw [URL Removed] Travel Jigsaw say that if I cancel I will lose 3 days of my booking so my entire booking except for 1 day.
Eventually after reaching [URL Removed] the service agent Lee will not give out he surname, and tells me that Fourways Downtown is near Rifle Range road. After trying to explain to him that Fourways and Rifle Range Road are nowhere near each other in fact at least 3o minutes apart, he tells me that is my opinion and that by cancelling I will be billed for 3 days.
I told him to cancel based on not being able to get to Rifle Range road, not only did he bill me for the full 4 days, not 3 days as discused, they also have not given back my refundable Damage Excess.....obviously they aren't happy having ****** my entire car hire instead of 3 days.
I will be investigating a governing body in the UK, these guys need to be closed down!