Here is a letter sent to [URL Removed]
Rental reference: 486683755
We recently used your service and it was an unmitigated disaster and Cost me? 70 in cancellation fees for a car I could not pick-up because of your fine print.
I booked a car and Paid the? 130 upfront - only to arrive at the rental and be told I needed to pay another? 500 as a deposit before using the car. I refused as this was not the terms as I understood them.
Your fine print however explained what was included and did not specify explicitly that a deposit of between $500-1500 would be required until you pointed this out to me ..
So to all other users of your web site be aware this has been a costly experience and not an enjoyable one!
You destroyed any joy of attending my families wedding - and you then charged me? 70 for the privilege! Shame on you!!